Refund & Return Policy

Refund & Cancellation Policy

Thank you for shopping with us! Please read our refund and cancellation policy carefully before placing your order.

🛑 Order Cancellation

Orders can only be canceled within 2 hours of placing them.
If you wish to cancel an order, please contact our customer support as soon as possible.
Cancellations requested after 2 hours will not be accepted as processing may have already begun.

🔄 Return Policy

For hygiene and product integrity reasons, we do not accept returns unless the item is received damaged or defective.
If your item arrives damaged, please contact us within 48 hours of delivery and provide the following:
- Clear photos of the outer packaging
- Photos or videos showing the damaged item
- Order number and recipient information

We will review the case and may offer a replacement or a refund depending on the situation.

💰 Refund Process

Once your refund request is approved, it will be processed within 5–7 business days.
Refunds will be issued to your original method of payment. Processing time may vary depending on your payment provider.

❗Important Notes

We are unable to offer refunds or replacements in the following cases:

Delivery failed due to incorrect shipping information or unavailability of the recipient
Issues reported after the 48-hour window from delivery
Damage caused by misuse or after the product has been used

We are committed to providing quality products and a smooth shopping experience. If you have any concerns about your order, please feel free to reach out to our support team. We’re here to help!